Refund policy

Welcome to Zenvita.

We are committed to providing high-quality products and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

Returns

As a dropshipping store, we accept returns only under the following circumstances:

  • The item arrives damaged or defective.
  • The wrong item was received.
  • The product is significantly different from its description.

To be eligible for a return, you must contact us within 30 days of receiving your order. The item must be unused, in its original condition, and include all original packaging whenever possible.

To request a return, please email us with:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

Please do not return any item without contacting us first. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged by the customer.
  • Personal care, hygiene, or health-related products that have been opened (unless they arrived damaged or defective).
  • Items marked as final sale or non-returnable.

Refunds

Once your request has been reviewed and approved, your refund will be processed to your original payment method.

Refund processing times vary depending on your payment provider, but most refunds are completed within 5–10 business days after approval.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Lost Packages

If your package is lost during transit, please contact us.

If the carrier confirms that the package is lost, we will offer either:

  • A full refund; or
  • A replacement at no additional cost.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to issue a refund or replacement.

Shipping Costs

Unless the return is due to our error (such as a defective or incorrect item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact our customer support team.

Store: Zenvita

Email: support@zenvita.com 

Thank you for shopping with Zenvita.