Shipping policy

Welcome to Zenvita.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • United Kingdom: 7–15 business days
  • Australia: 8–18 business days
  • Europe: 7–18 business days
  • Other International Destinations: 10–25 business days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.

Please allow 2–5 business days for tracking information to become active after shipment.

Delays

While we work with reliable shipping partners, delays may occur due to:

  • Customs inspections.
  • Weather conditions.
  • Carrier delays.
  • High shipping demand.
  • Other circumstances beyond our control.

Zenvita is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided and the order has already been processed, we may not be able to modify or cancel the shipment.

Additional shipping charges may apply if a package must be re-shipped.

Lost or Stolen Packages

If your package is confirmed lost by the shipping carrier, we will offer either:

  • A replacement shipment; or
  • A full refund.

Zenvita is not responsible for packages marked as delivered by the carrier but subsequently lost or stolen after delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us.

Store: Zenvita

Email: support@zenvita.com 

Thank you for shopping with Zenvita.